The Busy Time
At certain times of the year my company is slammed with orders. We have had customers on hold for almost an hour trying to place an order. Unfortunately, these busy times only happen a few times a year. A fellow employee was talking to my boss about answering services that handle only over flow calling. She said it would be much cheaper to do this than to hire on more staff. I know my boss would no want to hire new employees only to lay them off when it got slow again. I hope my boss looks into this, it would be a good thing for the company.
